Qualification Summary
With a background in Program, Project and Product Management for over 15 years I have unique abilities to drive initiatives to completion and in scope. As a project/program/product manager I have worked with cross-functional teams to solve complex problems and deliver solutions to clients.
- Define and prioritize development activities to ensure product requirements are captured and execution matches expectations
- Provide vision and subject matter expertise around product domain while exercising critical decision making skills to arrive at sprint prioritization and scheduling decisions
- Supervised & Mentored team of Release Managers
- Leads team of analysts to implement new third-party vendors and update existing interfaces within the Epic EHR system.
- Leads IT project team on planning and execution for dependencies, resources, cost, and timelines needed to expand production and disaster recovery data centers.
- Leads team of internal stakeholders to transition company of ~1000 to new time tracking system; including definition of project scope, deliverables, project tasks and resource requirements, timeline, development, QA, training, and communications.
- Leads team of analysts, QA, training, and compliance to implement the No Surprises Act update to Epic workflows.
- Creates Executive Leadership presentations with the objective to obtain approval of recommended solutions.
- Provides project status reports to Executive Leadership and sponsor teams identifying critical path items, achievements, and barriers to progress.
- Led team of Developers, QA testers, Business Analysts, and Product Mgmt. to move product and process solutions forward. Prioritizing, assigning, and scheduling Sprint work and communicating statuses with the team and clients.
- Implemented and maintained Medical Authorization product initiatives for client specific and company objectives.
- Worked directly with clients to understand their goals and success criteria to build requirements providing high quality functional specifications for product enhancements.
- Led client implementation of customized version of our Med-Auth platform specifically for Utilization Review Organization./li>
- Led client implementation of customized version of our Med-Auth platform specifically for Utilization Review Organization
- Lead effort to expand a client of our Med Auth platform from a single state to nationwide.
- Created client facing training and demo materials including live demos, release notes, videos, PDFs, PowerPoint presentations.
- Responsible for requirements gathering, determining cost and time estimates, creating project schedules, writing statements of work, and client billing reviews.
- Managed a team of front and back-end developers from project kick off through launch, as well as post launch maintenance
- Managed client scope creep, budgets, communication on all project activities, and tested each deliverable prior to client testing and go-live.
- Supervised release management team to drive and communicate software release plans and minimize the impact of release changes.
- Trained and mentored the release management team, as well as assigned work to the release schedule based on resource capacity.
- Responsible for the release management process and documentation, training, reinforcement, continuous improvement, trend analysis and reporting (scheduled and ad-hoc). Developed and documented change delivery process providing clarity for IT resulting in faster delivery.
- Supervised team of release managers including performance reviews, mentoring, and developing career paths.
- Implemented Kanban boards companywide to help deliver changes bringing higher visibility to business stakeholders.
- Executed and monitored monthly software releases coordinating the e¬fforts of IT resources to deliver releases according to plan tracking changes to release scope/schedule/resources.
- Ensured resources were assigned for the correct time frames, dependencies were identified, and estimated and actual work was updated on a regular and timely basis to facilitate accurate capacity reporting.
- Identified risks and worked with IT resources to identify options for corrective action.
- Developed release reports for executive management providing visibility on status of in-flight work.
- Project lead and designer of dashboard for reporting testing deliverables company wide reducing time spent providing status updates by 30%.
Skills
Certification:
Certified Project Management Professional (PMP), Managing Jira Projects for Cloud (ACP-620)
Software/Web Apps:
Zoho Desk, O365, SharePoint, MS Teams, Jira, web conferencing, Jira, Smartsheet, Lucidchart, Harvest, Forecast, Basecamp, DoneDone, Decisions, Wordpress, Squarespace, FTP utilities, and various hosting platforms including Squarespace, Cloudways, and Bluehost , MS SQL Server Mngt Studio
Languages:
SQL, HTML, CSS
Experience
Senior Project Manager, Innovation & Improvemnet
OCHIN – Portland, OR December 2022 to Present
Leads cross-functional teams in a healthcare IT non-profit to complete projects ranging from Epic EHR interface implementations, data center expansions, and internal process changes.
Program Manager, Senior
Effective Health Systems – Los Angeles, CA March 2016 to December 2022
Presented recommendations on product strategy, and product plans based upon needs and research that support overall company goals. Managed, organized, prioritize, responded and provided product support for all client and vendors.
Technical Project Manager
We Are Mammoth – Chicago, IL September 2015 to March 2016
Managed technical project and account management duties in pre-production, production, and post- production life cycle while maintaining and building client relationships.
Release Management, Supervisor
HEALTHESYSTEMS – Tampa, FL March 2015 to September 2015
Responsible for the management of the software release schedule in collaboration with senior management and stakeholders
Release Manager, Senior
HEALTHESYSTEMS – Tampa, FL July 2012 to March 2015
Executed, and monitored monthly software releases, coordinated the efforts of IT resources in order to deliver software releases according to plan.
SoftWeb Product Specialist
SCC SOFTCOMPUTER – Clearwater, FL February 2012 to July 2012
Monitor project plans to ensure timely release of product in order to meet client deadlines. Analyze and process software changes, and perform hazard analysis on enhancements, deficiencies, and defects. Research and document product requirements, provide domain expertise for enhancing existing products and developing new products. Help guide contracted vendors regarding functionality, and validation of products. Monitor and tests software prior to release.
QC Release Coordinator
SCC SOFTCOMPUTER – Clearwater, FL December 2007 to February 2012
Coordinate testing activities and documentation in preparation of software releases working closely with contracted vendors, Product Business Units, Quality Control, Research and Development, Design and Architecture departments. Ensure product design history files are prepared, complete, verified prior to submission, and act as the central coordination point for releases. Support testing process infrastructure; including communication forums with internal customers and contracted vendors, assigning and managing tasks for testing.